Please correct the errors with following fields:
All fields are mandatory
Step 1 of forgot customer ID or password.
I have forgotten my required

You will need:

1. Westpac card number

2. Security device

Your Westpac debit card, credit card or handycard
Your registered security device: Westpac Protect™ SMS Code or SecurID token

If you don't have a Westpac card or aren't registered for a security device, we can easily retrieve your customer ID over the phone. Just call anytime on 132 032 or (+61 2) 9293 9270 from overseas.

Get started

Date of birth

Your customer ID will be displayed on screen.

A password requires:

  • 6 characters, including at least 1 number and 1 letter
  • no more than 2 repeating or consecutive characters
  • no blanks, spaces or special characters

We recommend your password does not include your birth date, name or other obvious information

Westpac Protect

Return to Westpac

Return to Westpac

Return to Westpac