Please correct the errors with following fields:
Step 1 of forgot customer ID or password.
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Date of birth

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An SMS Code was sent to at . This code expires after 10 minutes.

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Enter the 6 digit Security Code displayed on your SecurID® Token

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Please call us on 1300 661 794 to complete registration for SMS Code. You can still make some payments and view your accounts and transactions.

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Token suspended. Please call us on 1300 655 505 to activate.

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A password requires:

  • 6 characters, including at least 1 number and 1 letter
  • no more than 2 repeating or consecutive characters
  • no blanks, spaces or special characters

We recommend your password does not include your birth date, name or other obvious information

It must be different to your last 3 passwords

Are you sure you want to cancel resetting your password?

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Confirm the Westpac Protect™ number to use for SMS Code authorisation.

Use SecurID® Token instead
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Enter the 9 to 12 digit serial number at the back of your token.
Westpac Protect™ SMS code instead
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A security code was sent to your device(s) at . This code expires after 10 minutes.

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Resend via SMS instead

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