All fields are mandatory
Step 1 of forgot customer ID or password.
I have forgotten my required

You will need:

1. Westpac card number

2. Security device

Your Westpac debit card, credit card or handycard
Your registered security device: Westpac Protect™ SMS Code or SecurID token

If you don't have a Westpac card or aren't registered for a security device, we can easily retrieve your customer ID over the phone. Just call anytime on 132 032 or (+61 2) 9293 9270 from overseas.

Get started

Date of birth

Your customer ID will be displayed on screen.

Step 1 Create new password

step 1 complete
Create new password

Your password shouldn't include your name or other obvious details, and should be difficult for someone to guess. Your new password must have 6 characters, including 1 number and 1 letter. It must be different to your last 3 passwords.

Westpac Protect

Return to Westpac

Return to Westpac

Return to Westpac