You will have noticed the change to the Westpac Live Online Banking sign-in page from Westpac.com.au. We have replaced the online keypad with an easier and faster login method.
- How secure is the new sign-in page?
- Be assured - our online banking system is as secure as it was before. You will still be protected by our multi-layered fraud detection with 24/7 fraud monitoring. We take your security seriously and in the unlikely event your Westpac account is compromised, we still offer our Security Guarantee (T&Cs apply).
- I'm concerned about keylogger software, what does Westpac do to protect me?
- Westpac introduced the online keypad to help protect the way your password was entered to our website in defence against keylogger software. However as online threats evolve, so does our ability to detect scams and fraudulent activity to protect our customers against these crimes. Westpac Live Online Banking provides a comprehensive, risk-based authentication and fraud detection platform that uses real time identity metrics to provide our customers with the highest levels of security to minimise the risk of fraud without interfering with your day to day banking.
- This means that all your banking activity, whether you are signing in or making payments, is being monitored by our teams round the clock. All of this is all backed by our security guarantee which is if in the very unlikely event your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions.
- What is the Westpac Security Guarantee?
- If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. For more info around our Security Guarantee, you may like to refer to: https://www.westpac.com.au/security/how-we-protect-you/westpac-protect/
- For more information on the Online keypad change please review our FAQs via https://www.westpac.com.au/personal-banking/online-banking/support-faqs/online-keypad-removal/.
With Westpac Protect™, our adaptive authentication technology using SMS codes and SecurID to provide the highest levels of security to make sure customer accounts are safe.
